Our Refund Policy
At Ordinary, we want you to be completely satisfied with our services. This policy applies to all Ordinary products, including waait.app and joinfol.io.30-Day Money-Back Guarantee
Full Refund Within 30 Days
If you’re not satisfied with your subscription for any reason, you can request a full refund within 30 days of your initial purchase.
Eligibility
You’re eligible for a refund if:- You’re within 30 days of your first subscription payment
- You haven’t previously received a refund for the same product
- You’re not violating our Terms of Service
How to Request a Refund
1
Contact Support
Email us at [email protected] or reach out on Discord with your refund request.
2
Provide Information
Include your account email, the product you’re requesting a refund for (waait.app or joinfol.io), and your reason for the request (optional but helpful).
3
Receive Confirmation
We’ll process your request within 2-3 business days and send you a confirmation email.
4
Get Your Refund
Refunds are issued to your original payment method within 5-10 business days after approval.
Refund Processing Time
Credit Cards
5-10 business daysRefunds appear as a credit on your statement
PayPal
3-5 business daysRefunds appear in your PayPal balance
Partial Refunds
In some cases, we may offer partial refunds:- Prorated refunds for mid-cycle downgrades (difference credited to account)
- Billing errors are refunded in full immediately
- Service disruptions may qualify for account credits on a case-by-case basis
Annual subscriptions are eligible for prorated refunds. If you cancel mid-year, we’ll refund the unused portion of your subscription.